Repairs, Servicing and Parts for Thermal Transfer Printers & Coders

Our OEM trained engineers can fix 90% of printer problems with one site visit.

If your thermal transfer printer has broken down call 01440 712 273. If it's before 12:30 we can usually arrange an engineer’s assessment call same working day.

If you already have a service maintenance contract with us there is no charge for this service.

Service Maintenance Contracts

  • Annual preventative maintenance visit.
  • Next day support guaranteed.
  • Unlimited visits.
  • Engineer travel & labour included.
  • Supply & fitting on non-consumable parts.
  • Telephone support.

Emergency printer repair

  • Phone support for simple fixes.
  • Phone assessment.
  • Call out includes 30 min labour.
  • Engineer travel & labour included.
  • Emergency return to base repair if needed.

Service contract details

Prevention is better than cure and that is exactly what you get from a full-service contract. Engineers carry out a pre-contract inspection to make you fully aware of the condition of each printer detailing any parts which need immediate replacement. When this process is completed a service contract including the supply & fitting of non-consumables is included.

Once a year you will receive a preventative maintenance as follows.

Inspection & cleaning of:

  • Printer casing removed
  • Drive belts
  • Sensors
  • Drive rollers
  • Feed rollers
  • Spools
  • Feed mechanism.

Inspect, clean, align & test:

  • Printheads
  • Platen rollers
  • Media guide

Inspect for damage & safety:

  • Processor boards
  • Power supply

Final completion:

  • Label/ribbon test
  • Re-assembly
  • Internal cleaning
  • Final test prints & report

On completion the engineer will give the operator technical advice where requested/needed. The final report will cover any parts recommended not included in the service contract.

**Consumable items such as print heads and platen rollers are chargeable - the preventative maintenance visit is covered by the contract**.

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