Terms & Conditions | Readability the Printed Label Experts

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Terms & Conditions

Warranty for Stock labels/Thermal Transfer Ribbons/Printers/Scanners/Parts – Inc products ordered online
The warranty period is 12 months*. Unless an extended warranty is purchased.
Warranty invalid if damage/dysfunction caused by improper handling/usage, destruction.
Warranty invalid if items have been disassembled/customised by end-user or non-authorised repair centres.
*Readability warrants that upon delivery, and for a period of 12 months from the date of delivery, the Goods will be of satisfactory quality and conform to any specification or description of the Goods provided to you by Readability.
Exports and non-uk customers – unfortunately, we can not offer a warranty on goods exported beyond the UK.

Warranty for Thermal Printheads

6 months or 50km of use if fitted by a qualified engineer

Returns & Refunds for Stock labels/Thermal Transfer Ribbons/Printers/Scanners/Parts

Customer orders incorrectly: Returns accepted up to 14 Days from delivery, refund given minus delivery/courier and any repackaging fee.
Faulty item: Full refund including delivery.
Refund may be given subject to satisfactory goods inspection.
Delivery for Stock labels/Thermal Transfer Ribbons/Printers/Scanners/Parts/Stock Labels
Next working day cut off is: 12:30
Orders placed after 12:30 on Fridays are shipped next working day, for arrival the following working day.
Saturday delivery cut off: Friday 12:30
Orders placed at weekends: Dispatched on Mondays
All Epson deliveries are 2-3 Working Days
Subject to change on bank holiday weekends – no dispatch, delivery or order processing is done on bank holidays.
If agreed delivery time is not met, the delivery fee is refunded.
Back-Orders – Occasionally Items are available on back order, individual products will display this with a date the product is expected to be dispatched on a next-working-day delivery.
Export orders – buyer pays any additional import tax/duty/fee required by the local or national government.

Warranty for Custom Items: Printed labels/Plain labels
Warranty period: 6 Months*
*Readability warrants that upon delivery and for a period of 6 months from the date of delivery, the Goods will be of satisfactory quality and conform to any specification or description of the Goods provided to you by Readability.
Returns & Refunds for Bespoke/Custom Items: Printed labels/Plain labels/Thermal Transfer Ribbons
Customer orders incorrectly: no refund can be offered.
Faulty items: Full refund including delivery.*
*Full refunds are given subject to goods inspection.

Warranty for Thermal Transfer Ribbons – including products ordered online
Customer orders incorrectly: Returns accepted up to 14 Days from delivery.
Refund given minus delivery/courier and any repackaging fee.
Faulty item: Full refund including delivery.
*Full refunds are given subject to goods inspection.
Delivery of Thermal Transfer Ribbons
Next working day cut off is: 12:30
Saturday delivery cut off: Friday 12:30
Orders placed at weekends: Dispatched on Mondays
Subject to change on bank holiday weekends.
Please download the terms and conditions document – Click Here

Copyright
All rights, including copyright and database rights, in Readability Ltd website and its contents, are owned by or licensed
to Readability, or otherwise used by Readability as permitted by applicable law.

©Copyright 2018 Readability Ltd. All rights reserved.

All work shown is original and copyright to Readability Ltd. SG8 9AZ UK

Using our website
Whilst we endeavour to ensure the content of this website is accurate and reliable, the use of this website is offered free of
charge and on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any
kind whether express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a
particular purpose, non-infringement, compatibility, security and accuracy.

In no event will Readability Ltd be liable for any damages including, without limitation, indirect or consequential damages,
or any damages whatsoever arising from use or loss of use, data, or profits, whether in an action of contract, negligence or
other tortious action, arising out of or in connection with the use of the site.

Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first
use of the site. Readability Ltd reserves the right to change these terms and conditions at any time by posting changes online.

Readability Ltd is not responsible or liable for the content of any external websites linked to from this site.

Information we collect
Please read the privacy policy for full details.

This Policy explains how Readability uses the information we collect and how you can limit our use of that data.

We do not collect personal information ie. Name, Address.
We collect information that does not identify you to evaluate our site and ensure that it performs appropriately.

Cookies
A cookie is a small piece of information that is placed on your computer when you visit our websites. Find out more about the use of cookies on http://www.cookiecentral.com

Readability uses cookies to:

keep track of your browsing patterns and to build up a profile of how you and other users use the website.
make our website work as efficiently as possible.
Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser.

Send us feedback?
We’re always keen to hear any feedback you have about our products, website or services. If you would like to discuss anything with us, please do not hesitate to complete our callback request form below and we’ll be in touch.

Contact us
For more information about any of our products, please contact Philippa Griffin on:

Telephone: 01440 712273

Email: sales@readability.co.uk

47 Upper King Street

Royston

Hertfordshire,

SG8 9AZ

Vat Number-GB594980675

Readability would like to welcome you to our brand new website! While we have taken every step to ensure a smooth transition, if you encounter any problems or have feedback, please do feel free to let us know. OK